Returns Policy

Please complete a return request through your account HERE. Log in with the email address used when placing the order, open the order you want to return, and select the item(s) you would like to send back. Please keep your return labels as proof of postage in case your return is lost, stolen or damaged in transit, as we are not liable for it. All returns must be requested and approved before shipping. Any items sent back without an approved return request will be rejected.

All return items must be unworn, unwashed and have original tags attached. Vie Riche will not accept any return items that show any signs of wear. All sets must be returned together. We do not accept returns for items that are on sale, accessories including: beauty products, masks, bodysuits, swimwear, lingerie, shapewear, undergarments, and any product marked FINAL SALE. *FINAL SALE and marked down styles are non-returnable. Returned items that do not meet the requirements are subject to a 30% - 50% restocking fee.

Once a return label has been provided, you have 2-3 days to send the goods back in order to receive full store credit. We will honor 50% store credit if the items are sent 15 days later, and only 25% store credit if the items are sent a month after the return label has been provided.

Yes, international customers are able to make returns; however, returns are not currently supported through our website. To initiate an international return, you will need to ship the item(s) using a return label obtained from a carrier of your choice. International customers are responsible for the cost of the return shipping label, and international returns are issued as store credit only.

All returns must be sent to the following address:

Vie Riche Returns
727 Commercial Avenue, Unit C
Carlstadt, NJ 07072

You must also email customerservice@vie-riche.com with the following details:

• The item(s) you are returning
• The reason for the return
• The return tracking number and carrier information

Once your return is received by our warehouse and approved, our team will follow up with your store credit.

In the case that you received a damaged or defective item, you will need to send a photo of this to customerservice@vie-riche.com to verify the issue. You may also return the item by submitting a return request HERE and selecting the damaged or defective reason within 1-2 days of your order’s delivery. The $12 return handling fee is waived for verified damaged or defective items.

Vie Riche does not process direct exchanges at this time. Instead, you can process a return request through your account HERE. Once your return has been processed, you can use the store credit you receive to place a new order for the item you need.

Your return will be processed once it is received back at our warehouse. Please allow 5-7 business days for us to process your return. Your store credit will be emailed to you once processing is complete. If after this time you still have not received the store credit for your return, please email customerservice@vie-riche.com.

After your return is processed, you will receive a store credit email from Vie Riche. Copy and paste the store credit code at checkout in the “Discount Code or Gift Card” box. Store credits do not expire.