Cancellation policy

RETURN POLICY

If you are not satisfied with an item from your purchase, you may return it within 30 days of your delivery date for store credit, provided it meets the requirements below.

All returns are issued as store credit. We do not issue refunds back to the original form of payment. Store credit does not expire.

Returns are subject to a $12 return handling fee, which is deducted automatically from the store credit issued. For example, a $30 item returns $18 in store credit. Original shipping charges are non-refundable, as they covered the cost of delivering your order.

You must complete a return request through your account before shipping anything back. Items sent back without an approved return request will be rejected. Please keep your return label as proof of postage; we are not liable for returns lost, stolen or damaged in transit.

Returns are processed within 5 to 7 business days of arriving at our warehouse. Store credit is emailed once processing is complete.

WHAT CAN BE RETURNED

All returned items must be unworn, unwashed and have original tags attached. We do not accept items showing any signs of wear. All sets must be returned complete, both pieces together.

We do not accept returns on sale items, marked-down styles, or any product marked FINAL SALE. We also do not accept returns on accessories, including beauty products, masks, bodysuits, swimwear, lingerie, shapewear and undergarments.

Returned items that do not meet these requirements are subject to a restocking fee of 30% to 50%.

RETURN TIMING

Once a return label has been provided, you have 2 to 3 days to send the goods back to receive full store credit. Items sent 15 days later receive 50% store credit. Items sent a month after the label was provided receive 25% store credit.

EXCHANGES

We do not process direct exchanges. Submit a return request through your account, and once processed, use the store credit to order the item you need.

DAMAGED OR DEFECTIVE ITEMS

If you received a damaged or defective item, email a photo to customerservice@vie-riche.com to verify the issue, or submit a return request selecting the damaged or defective reason within 1 to 2 days of delivery. The $12 return handling fee is waived for verified damaged or defective items.

INTERNATIONAL RETURNS

International customers may return items, though not through our website. You will need to ship the item using a return label obtained from a carrier of your choice. International customers are responsible for the cost of return shipping.International returns are issued as store credit only.

Send international returns to:

Vie Riche Returns 727 Commercial Avenue, Unit C Carlstadt, NJ 07072

Email customerservice@vie-riche.com with the item(s) being returned, the reason for the return, and the return tracking number and carrier.

REDEEMING STORE CREDIT

Paste your store credit code at checkout in the "Discount Code or Gift Card" box. Store credit does not expire.

CONTACT US

Questions? Email customerservice@vie-riche.com. Business hours are Monday to Friday, 9am to 5pm Eastern.